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Support and Warranty

Prompt assistance and proactive maintenance for seamless operation.

Scalable support solutions

We understand the dynamic nature of self-storage facilities. That’s why our comprehensive support is tailored to adapt to your evolving needs. Whether you’re a small facility or a large enterprise, our scalable approach ensures you receive the assistance you need. From prompt issue resolution to proactive maintenance and software updates, our support services guarantee seamless operation over time.

Designed for your peace of mind

Embrace peace of mind with our warranty options, providing coverage for 12 months. Every piece of hardware we offer is meticulously designed in-house, reflecting our commitment to ensuring the highest level of security and control for each unit, gate, and locker. Our parts and labor warranty options further extend this commitment, providing confidence and peace of mind in every solution.

Empowering facilities with local support

Proudly designed, developed, and supported in Australia, StorAxxS is dedicated to delivering exceptional local support and service. Our tailored support empowers our clients with the skills and information needed to maximise the benefits of our solutions. Whether you have questions, need troubleshooting assistance, or want to expand your knowledge, our local team is here to support you every step of the way.

Support and Warranty Features




All StorAxxS® branded equipment
12 month warranty
12 month warranty
Free software upgrades during support period
RTB replacement of any equipment that has failed due to design fault


Centrally managed firmware upgrades
Proactive maintenance of all cloud services
Maintenance of wifi and CCTV systems


Monitoring of all StorAxxS equipment
Central monitoring security station receives
in unit image snapshots (1)
Notifications to our Brisbane based operations centre
Remote facility access for issue assistance
Monitoring of power systems

Staff Support

Support level
Level 1, 2 and 3 help desk for staff
Service Level Agreement (SLA)
Onboarding procedure
Training materials
1. Requires third party approved alarm monitoring service