Support and Warranty
Prompt assistance and proactive maintenance for seamless operation.
Scalable support solutions
We understand the dynamic nature of self-storage facilities. Whether you're a small facility or a large enterprise, our scalable approach ensures you receive the assistance you need. From prompt issue resolution to proactive maintenance and software updates, our support services guarantee seamless operation over time.
Designed for your peace of mind
Embrace peace of mind with our warranty options, providing coverage for 12 months. Every piece of hardware we offer is meticulously designed in-house, reflecting our commitment to ensuring the highest level of security and control for each unit, gate, and locker.
Empowering facilities with local support
Proudly designed, developed, and supported in Australia, StorAxxS is dedicated to delivering exceptional local support and service. Whether you have questions, need troubleshooting assistance, or want to expand your knowledge, our local team is here to support you every step of the way.
Support and warranty features
* In-unit snapshot monitoring requires a third party approved alarm monitoring service.
Warranty
- 12 month warranty on all StorAxxS® branded equipment
- Free software upgrades during support period
- RTB replacement of any equipment that has failed due to design fault
Maintenance
- Centrally managed firmware upgrades
- Proactive maintenance of all cloud services
- Maintenance of wifi and CCTV systems
Monitoring
- Monitoring of all StorAxxS equipment
- Central monitoring security station receives in-unit image snapshots*
- Notifications to our Brisbane based operations centre
- Remote facility access for issue assistance
- Monitoring of power systems
Staff support
- Level 1, 2 and 3 help desk for staff
- Service Level Agreement (SLA)
- Onboarding procedure
- Training materials
A local team behind every installation.
Talk to us about the support tier that fits your facility.
Contact us