This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our service. We will not use or share your information with anyone except as described in this document.
Information Collection and Use
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, other information (“personal information”).
The purpose for which we collect personal information is to provide you with the best service experience possible and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the service.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device (“log data”). This log data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages and other statistics. When you access the service by or through a mobile device, this log data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.
We may use and store information about your location, if you give us permission to do so. We use this information to provide features of our service, to improve and customize our service. You can enable or disable location services when you use our service at any time, through your mobile device settings.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We send a session cookie to your computer when you log into your user account. This type of cookie helps if you visit multiple pages on the service during the same session, so that you don’t need to enter your password on each page. Once you log out or close your browser, this cookie expires.
We also use longer-lasting cookies for other purposes such as to display your content and account information. We encode our cookie so that only we can interpret the information stored in them. Users always have the option of disabling cookies via their browser preferences. If you disable cookies on your browser, please note that some parts of our Service may not function as effectively or may be considerably slower.
Double Click Cookie
You may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting the Google Ads settings web page: http://www.google.com/ads/preferences/
We may employ third party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related tasks or to assist us in analysing how our service is used.
These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance with Laws
We may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities. We will disclose your personal information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our service.
In the event that we sell or buy businesses or their assets, or engage in transfers, acquisitions, mergers, restructurings, changes of control and other similar transactions, customer or user information is generally one of the transferable business assets. Thus, your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.
The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including personal information, to Australia and process it there.
Access and Correction
Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.
Australian Privacy Principle 1 of the Privacy Act 1988 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact us using the details above with the following information:
– Your name and address;
– Details of the alleged breach of privacy; and
– URL link to the alleged breach of privacy (if applicable).
Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.
Retention of Information
We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.
Links to Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We collect limited information on persons under 18 years of age for the purpose of delivering packages to them. If a parent wishes us to remove a child from our system via a support request we will only record their name and mobile phone number to ‘opt out’ a user for any future deliveries.